Tri-Valley PC Medic, Neighbor

For over ten years Ken Cook has traveled the Tri-Valley (and sometimes beyond) to assist customers with computer issues. Whether it's removing an infection, installing or removing software, setting up a local area network, showing how to use a particular application, or running interference with "Customer Support" over the phone, Ken has revelled in sharing his knowledge (and travel experiences) with over 1000 people. And he's be recognized 8 times as a reader's choice in East Bay publications for his business.

Here's some personal background information for him.

Ken Cook has been involved with computers in one form or another since 1968, when, as a Rutgers freshman, he had to take a programming course in Fortran. Beginning as a  operator out of college, he moved on to programming and analysis before finding a niche as an interpreter - between business and technical people. Armed with a MBA in finance and marketing, he understood how to meet the business needs technically, and worked with both sides of this divide.

With the advent of desktop computing in 1985, he put in the first local area network in the American Express building, basically because Ken needed to print on the single laser printer in the office, and it wasn't attached to his PC-AT. This led to being the go-to person for his group, then his business unit, and finally for much of the Amex Tower.

Switching coasts, he joined GTE Mobilnet as the sole computer support person for the West Coast. As the unit grew, more technology was needed and applied. Exhausted, he left and switched to consulting, where he was paid for the hours he worked! And loved being the dedicated desktop support person for 200 people at Chevron.

Then the 2001 downturn happened, and Ken made the opportunity to start the Tri-Valley PC Medic at the suggestion and encouragement of a friend. Included in his business plan was volunteering - weekly he tutors at the Pleasanton Senior Center, and is one of over a half dozen tutors aiding seniors in one-on-one hour-long sessions.