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Fixing Computer Issues

Relating on how I helped a client/friend/acquaintance in resolving a computer-based issue

By now, we've all received those phishing spam messages with little or no information in the Subject line, containing some innocuous message with a web address to click, more recently from someone we email.

Of course, we immediately delete the message and let the sender know they are spamming. I also include the following steps for them to take to rectify their hacked email account:

Looks like your xxx email may have been hacked - please do the following:

1: change your email password to something more complex - letters and numbers, no dictionary words.
2: change your xxx challenge questions and answers
3: put your own email address into your contacts list.
4: print off or export to a CSV file your contacts list - some versions of this virus will delete your entire address book after sending out spam in your name.
5: don't update this email address/password with any of your other social networking sites - they are very prone to hacking, and raid email accounts where this information is provided.

When setting a password, it's always best to make sure it isn't a dictionary word. Mixing numbers into your password - substituting 3 for e and 0 (zero) for o, for example - works for most sites password requirements. Longer is better. Combining words from different languages is another suggestion.

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

Nat Simons April 18, 2013 at 02:47 PM
Score another "attaboy" for Ken the pc-medic. My address book was hacked. He advised to change my password, using weird symbols/numbers/letters, and back-up my address book to a CSV file. It worked. PC-Medic is the best backup anyone can have. Nat Simons
Tri-Valley PC Medic April 29, 2013 at 04:19 AM
Thanks Nat! Great to know that my instructions were clear and worked for you. Ken

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